Return / Cancelation / Order Change Policy
1. What if I cancel an order before you ship out the safe?
We will refund you the full amount charged asap if the safe/vault does not have any other options added to it besides fire liner, any package, electronic lock, key in dial, locksmith resistant hardplate upgrade, in swing opening, pistol racks, extra lifetime warranty, dehumidifiers, gold hardware, and #1, #2 interiors (with or without side shelves). If you ordered special options such as a custom size, safe inside a safe, panic button, any steel reinforcement options not in a package bundle, color changes, 10g inside steel liner, or twin lock system, we will refund you the full amount, minus the cost of that extra options. However, we can help out by trying to sell the safe/vault to another customer at a discounted rate, if you are willing to wait a month for the refund, so you wouldn't need to pay the full cost of the upgrades. It is not guaranteed we will sell it, but we will try our hardest within that month time frame. Depending on how fast you cancel and where we are in the process of making it, you might not need to pay for all the special upgrades.
2. What if I cancel an order after you ship out the safe?
We will refund you the full amount charged, minus shipping costs to and from our location, as well as, all special options added, once the safe/vault has arrived back to us. Special options include: a custom size, safe inside a safe, panic button, any steel reinforcement options not in a package bundle, color changes, 10g inside steel liner, or twin lock system. However, we can help out by trying to sell the safe/vault to another customer at a discounted rate, if you are willing to wait a month for the refund, so you wouldn't need to pay the full cost of the upgrades. It is not guaranteed we will sell it, but we will try our hardest within that month time frame. Options we do not charge for are: fire liner, electronic lock, key in dial, locksmith resistant hardplate upgrade, in swing opening, pistol racks, extra lifetime warranty, dehumidifiers, gold hardware, and #1, #2 interiors (with or without side shelves).
3. What if I want to change an order within 24hrs?
You are more than welcome to do this, and any changes can be made, at no cost to you.
4. What if I want to change an order 24hrs later?
You might not be able to do this because it depends on the upgrades (if any) you originally ordered, and how far along we are with the current safe. If we are capable of changing the order, any major changes (such as the safe size, reinforcements added or taken away, gauge change, or interior liner gauge change) will start the wait time over again like it was a new order, as of that day. Any changes made in one day, will have a $25 fee. The reason for the fee is because per order change, it takes away 20 minutes (total) time away from employees standard duties. The reason for the new wait time is because the change was so major, we couldn't use the original safe body that was meant for you that we had already started.
We will refund you the full amount charged asap if the safe/vault does not have any other options added to it besides fire liner, any package, electronic lock, key in dial, locksmith resistant hardplate upgrade, in swing opening, pistol racks, extra lifetime warranty, dehumidifiers, gold hardware, and #1, #2 interiors (with or without side shelves). If you ordered special options such as a custom size, safe inside a safe, panic button, any steel reinforcement options not in a package bundle, color changes, 10g inside steel liner, or twin lock system, we will refund you the full amount, minus the cost of that extra options. However, we can help out by trying to sell the safe/vault to another customer at a discounted rate, if you are willing to wait a month for the refund, so you wouldn't need to pay the full cost of the upgrades. It is not guaranteed we will sell it, but we will try our hardest within that month time frame. Depending on how fast you cancel and where we are in the process of making it, you might not need to pay for all the special upgrades.
2. What if I cancel an order after you ship out the safe?
We will refund you the full amount charged, minus shipping costs to and from our location, as well as, all special options added, once the safe/vault has arrived back to us. Special options include: a custom size, safe inside a safe, panic button, any steel reinforcement options not in a package bundle, color changes, 10g inside steel liner, or twin lock system. However, we can help out by trying to sell the safe/vault to another customer at a discounted rate, if you are willing to wait a month for the refund, so you wouldn't need to pay the full cost of the upgrades. It is not guaranteed we will sell it, but we will try our hardest within that month time frame. Options we do not charge for are: fire liner, electronic lock, key in dial, locksmith resistant hardplate upgrade, in swing opening, pistol racks, extra lifetime warranty, dehumidifiers, gold hardware, and #1, #2 interiors (with or without side shelves).
3. What if I want to change an order within 24hrs?
You are more than welcome to do this, and any changes can be made, at no cost to you.
4. What if I want to change an order 24hrs later?
You might not be able to do this because it depends on the upgrades (if any) you originally ordered, and how far along we are with the current safe. If we are capable of changing the order, any major changes (such as the safe size, reinforcements added or taken away, gauge change, or interior liner gauge change) will start the wait time over again like it was a new order, as of that day. Any changes made in one day, will have a $25 fee. The reason for the fee is because per order change, it takes away 20 minutes (total) time away from employees standard duties. The reason for the new wait time is because the change was so major, we couldn't use the original safe body that was meant for you that we had already started.